E-mail, Chat, Phone, Form, Appointment: many points of contact and information that are key factors to develop your turnover.
Your activity requires special adjustments, WIZAM allows you to customize your CRM. Your customer relationship management is now based on your activity:
- Management of information fields
- Creation of categories / subcategories of contacts / customers / prospects
- Customization of coordinate fields
- Cascade of connection / grouping of contacts / customers / prospects
- Multi address management and address type: Delivery, Billing
- Management of commercial attachments
- Ergonomic multi-criteria search engine, with creation of groups / cohorts, static or dynamic
- Tag Management
- Customer portal for complete compatibility with the RGPD
- Customizable multi-format export (Excel, CSV, Txt, XML, etc.)
- Customer information API compatible with the main market players
With each exchange, whatever the platform or the means used, WIZAM allows you to memorize the interaction and allows you to analyze your statistics to gain efficiency.
- Management of platforms / interactions
- Creation of visit forms / adapted appointments
- Connection to your existing tools such as Mailchimp
- Interconnection with your email platform (POP or IMAP): Gmail, Outlook, etc.
- Interconnection with your social networks: FB, Twitter, Insta, Hootsuite or Botnation
- Interconnection with your VOIP
- System of creation and sending of newsletters with tracking, via dedicated server
Research tools and graphs to facilitate analysis and decision-making:
- N vs N-1 analysis
- Geographical Analysis
- Analysis by customer group
- Study of your acquisition and conversion channels
- Analysis of your customers by product typology